Eligible Verizon customers will soon receive a text with instructions to redeem their credit in the app.
To assist those affected, we are providing a $20 Verizon credit that can be redeemed by logging in to the MyVerizon Credit App. You will receive a text message when your credit is available. This typically covers several days of service. Business customers will be contacted directly regarding their credits.
Step-By-Step Redemption Guide
To claim your Verizon $20 credit:
- Wait to receive a text message from the company.
- Open the My Verizon app.
- Follow the redemption instructions.
- After receiving the text, log in to the My Verizon app to redeem your credit.
- Redeem your credit by completing the onscreen steps in the My Verizon app.
Yesterday’s outage lasted about 10 hours, from noon to 10:00 PM ET.
Although automatic application of the $20 credit would be preferable, the current redemption process is simple.
Following a day of widespread outages, Verizon has apologized and is offering Verizon outage compensation in the form of a credit to affected customers.
In a social media announcement, Verizon stated that affected customers can claim a $20 credit voucher that should cover multiple days of service on average. The company previously assured users it would make it right once the issue was resolved.
The credit cannot undo what happened, but it acknowledges your time and shows we care.
Verizon has confirmed to Mashable that the outage was caused by a software issue, though a full explanation has not yet been provided. The incident drew the attention of the Federal Communications Commission, which is monitoring the situation. Not the company’s first outage in the past year.
Yesterday, we did not meet the standard of excellence you expect, or the one we expect of ourselves, in our relief efforts. We are granting a $20 account credit that can be redeemed by logging into the My Verizon app. The amount typically covers several days of service. Business customers will be contacted directly regarding their credits.
This credit is intended to acknowledge your time and show that this matters to us.
If you are still experiencing connection issues, please restart your device by powering it off and back on. This is the quickest way to restore network access.
We are sorry for the disruption and remain dedicated to providing reliable service.
Customers who log in to the My Verizon app should see an option to claim the offer. Though some have reported it hasn’t appeared yet, Mashable reporters have also experienced problems accessing the app.
The widespread Verizon outage has been resolved, and the company has declared a $20 credit for affected customers. Here’s our claim to it.
How Can Customers Redeem the $20 Verizon Credit?
Eligible customers can redeem the Verizon outage credit through the MyVerizon mobile app. Verizon will notify affected users by text when the credit is available. Business customers will be contacted directly by Verizon. Verizon customers can remain unconcerned about when the $20 credit will appear on their bills, as it will appear in the My Verizon app and can be claimed as described earlier. This follows a report in Fortune.
Per Account vs Per Line Explained
Per zone’s per-line charges apply to individual devices, such as phones and watches. Per account refers to discounts or features applied to the entire group or family plan. Multi-plan, multi-line plans reduce per-line costs as more devices are added to a single account. Providing shared features and consolidatedbilling, each line represents a device or number, while the account is the main billing entity managed by the account owner.
After the 2026 outage, Verizon apologized and will give a $20 credit to affected customers. The company is still investigating the cause of the outage. Verizon announced on X that customers can claim their $20 credit by simply logging into their Verizon accounts. The credit will be available after customers receive a text notification. It will be issued after service has been restored.
Some customers may feel that $20 is insufficient. A $50 credit, roughly equivalent to one month of 5G coverage, might seem more appropriate. However, providing this amount to millions of customers would be a significant expense for Verizon.
Customer feedback indicates dissatisfaction with the $20 credit and the limited communication during the outage. Some customers have reported receiving a larger credit after contacting customer service. Experiences vary.
Verizon has not explained why the outage happened. Possible reasons include cyber-attacks, software problems, or equipment failures. The investigation could take days or weeks.
In the meantime, affected Verizon mobile customers must decide whether the $20 credit sufficiently addresses their concerns about lost communication, business disruptions, and constrained access to emergency services.
If you’re looking for the $20 credit, please wait until you receive a text notification from Verizon. The credit may not appear in your account. Automated support channels may not have updated information.
Customers will receive a $20 credit after the January 14 nationwide outage.
The outage on Wednesday lasted 10 hours and affected over 1.5 million customers nationwide, including in Florida. Many saw SOS only on their phones and could not call or text.
On Thursday morning, Verizon posted on X: “We wanted to acknowledge your time and show this matter to us as an explanation for the credit.”
Below is the latest information regarding the outage and the $20 credit that Verizon will provide to customers who experienced service disruption.
On January 15, just over 12 hours after restoring service, Verizon announced it will provide some relief to those affected by offering a $20 account credit.
