Verizon is making available a $20 account credit to customers affected by Wednesday’s outage. Action is required to claim this credit.  

We did not meet our usual standards yesterday. To help affected customers, we are providing a $20 account credit, redeemable through the MyVerizon app. However, some customers are reporting that the Verizon credit is not showing on their devices. It in no way means that the MyVerizon credit is missing. The credit typically covers several days of service. Customers will receive a text message when the credit is available. Business customers will be contacted directly regarding their credits.  

While this credit does not fully compensate for the disruption, it recognizes your time and shows that we take this issue seriously.  

If you are still experiencing issues, please restart your device to reconnect to the network. We regret the inconvenience and remain dedicated to providing the reliable service you expect from Verizon.  

Verizon Has Introduced A $20 Credit; However, You Must Redeem It. 

Verizon will notify customers by text when the credit is available. In a recent message, Verizon apologized for the outage and stated, “We are extending a $20 account credit easily redeemable via the link below.  

A text message from Verizon reads:  

“Valued Verizon Customer,  

We let you down this week, and for that, we are truly sorry. We would like to extend you a $20 account credit that can be easily redeemed via the link below. On average, this covers multiple days of service. This credit isn’t meant to make up for what happened, but it is a way to acknowledge your time and show that this matters to us.  

If you are having trouble connecting, please restart your device (power down and power back on). To redeem your credit, please visit myvzw.com and click on the ‘Take Action’ or ‘Mobile Action’ buttons.”  

If you did not expect this message from an unknown sender, it may be spam.  

Verizon is distributing the promised $20 credit after Wednesday’s outage. Customers must redeem it, though the process is simple.  

The carrier will send a text message when the credit is available. As shown in a message received by a PCMag staffer, Verizon apologizes for the outage and says we are extending a $20 account credit easily redeemed via the link below.   

Clicking the link opens the MyVerizon app, where you can select the “Redeem now” button for those who prefer not to use links in text messages. That $20 credit is also available by logging in to your Verizon account on the Verizon website.  

However, some customers have experienced difficulties redeeming the credit. One user uploaded a screenshot of a failed link and tweeted, “The irony of trying to redeem my Verizon credit for the outage, and it keeps not being able to connect.”  

Verizon says the credit will appear on the customer’s next monthly bill within 1-2 bill cycles, so it may not appear immediately. Therefore, Verizon users must realize that billing delays can also prevent the $20 credit from appearing on their Verizon accounts.  

Amazon has clarified that it is issuing $20 per customer, not per line. The company states the amount is intended to cover multiple days of service, although the outage lasted about 10 hours. Some customers believe $20 does not adequately compensate for lost work or the inability to make calls, text, or use mobile data, which is especially important for gig workers. Others reported difficulty reaching loved ones during the outage.  

Some customers have received higher compensation after contacting Verizon customer support. One user on Reddit wrote: “If you call, you’re able to request more. I was able to get an additional $50, but I know some people were getting $20/line or even more than $59.” However, others have found it difficult to reach customer support.  

Where To Find The Credit in the App? 

Verizon users will find the credit in the My Verizon app after receiving a text message from the provider. To redeem the $20 Verizon credit, users must log into the My Verizon app and accept the offer. After they receive the text message, business customers will be contacted directly regarding their credits.  

Verizon users must understand that millions of customers were affected by the outage, and Verizon focused on overcoming the challenges it initially faced before deciding to compensate for its customers.  

There might be delays in sending text notifications or in the timing of billing cycles, which Verizon users must consider. Customers must rest assured that Verizon will credit their accounts with $20 when they proactively follow the instructions in the text message and submit their claims.  

Consumers can expect delays, but they must understand that Verizon intends to pay the outage. To compensate them for the loss of access that they faced.