Kyndryl (NYSC: KD), a top provider of enterprise technology services, has launched Agentic service. This new offering brings together maturity-model structured adjustments and implementation blueprints to help businesses move from traditional service operations to intelligent automated workflows. Agentic service management also assesses how well organizations comply with new industry standards and governance for AI‑native environments, making it easier for customers to adopt reliable Atlantic AI-managed IT services.
Most current IT systems were not built for agentic AI, creating a gap between AI capabilities and what firms can actually support. The Kyndryl readiness report shows that even though over two-thirds of organizations are investing in AI, almost half have not seen strong results. This is often because their governance workflows and controls are still based on older pre-AI models.
Most enterprise environments were built for people managing tickets and tools, not for groups of self-governing agents handling tasks across hybrid and multi-cloud systems. This mismatch is stopping AI from moving beyond pilot projects, said Kris Lovejoy, global head of strategy at Kyndryl. You can’t scale agentic workflows on top of models designed for manual work, an organization scheme, clear controls with equitable practices, and measurable steps for adoption, so AI agents can work independently where it makes sense, while people stay responsible for governance, this, and service results.
Kyndryl’s Agentic Service Management is built on decades of experience managing essential infrastructure for thousands of organizations. It leverages its own intellectual property and adds agentic air to its service operations. Kyndryl helps organizations move from AI innovation to full readiness for real-world use.
Creating a Roadmap for Agentic IT Service Management Maturity
Kyndryl Consult offers the Agentic Service Management Maturity Assessment. It helps organizations understand the current state and gaps in service management, AI governance, security, and operations. This assessment lets customers compare their policies, controls, and workflows against relevant standards such as ISO 42001. After the assessment, Kyndryl provides a customized gap analysis and a step-by-step plan. Customers can then adopt agent-based IT service management responsibly, using safeguards and human monitoring to support autonomous functions in cloud-native and AI-native environments.
Kyndryl Agentic AI Digital Trust is also available as a separate service. It supports Agentic Service Management and helps businesses manage rail. Reduce it and expand Agentique AI deployment across hybrid and multi-cloud environments. This service provides a security-focused framework for managing how AI agents operate, especially in regulated industries where data protection, compliance, and classification are critical.
Applying Agent AI to IT Service Delivery
Kyndryl is transforming Red Service Value with Agentic Service Management. With Kyndryl Bridge, many of these services are already available. They help customers gain better analysis and support for important systems. Kyndryl’s Agentic AI builds on its automation platform. This platform now runs almost 200 million automated monthly tasks using over 8,000 certified playbooks.
Take the next step in transforming your IT operations discover the advantages of Kyndryl Agentic Service Management by visiting our website today.
About Kyndryl
Kyndryl (NYSE: KD) ranks among the top providers of essential enterprise technology services. The company advises, implements, and manages services for thousands of customers in over 60 countries. As the world’s largest IT infrastructure services provider, Kyndryl designs, builds, and manages complex information systems that people rely on every day. For more details, visit kyndryl
