ChatGPT now has over 800 million weekly users. This rapid adoption is accelerating the use of AI in workplaces and other settings.
Historically, technologies like steam engines and semiconductors created economic value when scaled. Enterprise AI appears to be reaching this phase.
We are pleased to present the State of Enterprise AI report, providing a comprehensive overview of how companies leverage AI, employee benefits, and how leadership translates experimentation into productivity and skill development.
The analysis uses two new sources of data:
- Real-world usage data from enterprise customers of OpenAI.
- An OpenAI survey of 9,000 workers across almost 100 enterprises documenting patterns of AI adoption.
We removed personal details and combined the data to protect privacy.
AI Adoption Is Speeding Up and Becoming More Advanced
More companies are using AI in new ways. It is changing the way teams work and how products are delivered.
- In the past year, weekly messages in ChatGPT Enterprise grew about 8×, and the average employee is sending 30% more messages.
- Use of workflows like projects and custom GPTs grew 19 times over this year, indicating a shift toward integrated, repeatable processes.
- Organizations now use 320 times more reasoning tokens. This shows that smarter models are built into more products.
AI is used more for complex tasks. More employees are adopting it and doing advanced work.
Growth Is Rapid Across Industries and Geographies
AI is being adopted in every sector, but we see the fastest growth in:
- Technology, healthcare, and manufacturing are the fastest-growing sectors.
- Professional services, finance, and technology operate at the largest scale.
Around the world, business customers are growing fastest in Australia, Brazil, the Netherlands, and France, each with year-on-year growth of over 140%.
International API customers have grown by more than 70% in the past six months. Japan now has the most corporate API customers outside the US.
Workers Are Seeing Real Benefits From Using AI
Across surveyed enterprises, 75% of workers said AI has made their work faster or better. Many save 40 to 60 minutes a day, and heavy users save over 10 hours a week. AI is adding value in many departments:
- 85% of marketing and product users report faster campaign execution.
- 75% of HR professionals report increased employee engagement.
- 73% of engineers report faster code delivery.
Importantly, AI is not just making work faster. It’s also helping people take on new types of tasks.
- Coding-related messages increased by 36% among workers outside technical functions.
- 75% of users report being able to complete new tasks they previously could not.
AI bridges the gap between concepts and outcomes, empowering employees to realize their ideas regardless of background or technical expertise.
Leading Users And Organizations Are Moving Ahead
Our data shows the gap between top users and companies, and the average is growing.
- Top workers the 95th percentile send six times more messages than the average employee and use more advanced features.
- Frontier firms send 2x more messages per seat and show deeper integration of AI across teams. Leading companies send twice as many messages per user and have deeper AI integration across their teams, as users consume more intelligence and engage across more distant tasks
AI is evolving rapidly. The main challenge now is preparing organizations to put it into practice.
Looking Forward: AI Is Changing How Modern Businesses Operate
The report helps organizations plan for better AI use by showing how top companies find value and achieve bigger results over time.
We invite executives, operators, and builders to read the report and review its insights. We welcome your feedback on the questions it raises and those that may come up as we keep studying how organizations move from trying AI to using it for lasting, high-impact results. This is an ongoing report, and we will keep sharing what we learn as things develop.
To see the full findings or discover how your organization can leverage AI responsibly, contact us today to start your AI journey.
Source: The state of enterprise AI
